Welcome to Simishoo. By accessing or using our website, purchasing our products, or interacting with our services, you agree to the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you should not use our website or services.

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1. General Information

Simishoo (“we”, “us”, “our”) provides custom-designed clothing, limited edition apparel, and made-to-order products. These Terms govern all use of our website and all purchases made through it.  We may update or modify these Terms at any time. Continued use of the website indicates your acceptance of any changes.

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2. Eligibility

You must be at least 17 years old to make purchases on this website. By ordering, you confirm that the information you provide is accurate and complete.

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3. Products & Designs

• All designs are created by Simishoo or licensed creators.

• Colours, sizing, and appearances may vary slightly depending on screen settings, lighting, or printing methods.

• Limited designs may be available for a short period or in restricted quantities.

• Made-to-order items are created specifically for each customer and may require additional processing time.

4. Ordering & Payment

• All prices are listed in [insert currency].

• Payment must be received in full before your order is processed.

• We reserve the right to refuse or cancel orders at our discretion, including cases of suspected fraud or incorrect pricing.

5. Shipping & Delivery

• Delivery times are estimates and may vary depending on location, demand, or external delays (postal issues, customs, etc.).

• Simishoo is not responsible for delays caused by third-party couriers.

• Customers are responsible for providing accurate delivery information. Failed deliveries caused by incorrect details may result in additional charges.

6. Returns, Exchanges & Refunds

Because many of our products are custom or made-to-order, our return policy is as follows:

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6.1 Eligibility for Returns

You may request a return or exchange if:

• The item arrives damaged or defective

• The wrong item was received

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6.2 Not Eligible for Return

• Custom designs

• Made-to-order items

• Worn, washed, or altered products​

6.3 Return Process

To request a return, you must contact us within 14 days of delivery with your order number and photos of the issue.
Approved returns must be sent back in original condition.

Refunds are processed once the item is received and inspected.

7. Intellectual Property

All logos, artwork, product designs, photos, and website content are the property of Simishoo and may not be copied, reproduced, or distributed without written permission.

8. User Conduct

You agree not to:

• Misuse the website

• Attempt to access secure areas without permission

• Interfere with the website or its functionality

• Upload harmful or malicious content

9. Limitation of Liability

Simishoo is not liable for:

• Any indirect or consequential damages

• Loss resulting from delays, errors, or interrupted service

• Loss due to misuse of products
  Your use of our website is at your own risk.

10. Privacy

We respect your privacy. Please see our Privacy Policy for details on how we collect, use, and protect your data.

 

These Terms & Conditions are governed by the laws of UK Birmingham. Any disputes will be handled under the jurisdiction of Birmingham West Midlands courts.

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